Dispute Resolution

Our commitment is to help you resolve conflicts fairly and efficiently.

How We Resolve Disputes

We encourage parties to resolve issues directly, with our team available to help when needed.

Step 1 – Negotiation

Talk to the Other Party

Start by communicating openly with the other party to try and resolve the issue directly.

Keep records of messages and agreements in case you need to escalate the issue.

Document the Issue

Collect all relevant details such as timelines, invoices, and communications.

Step 2 – Mediation

Submit a Request

Use our dispute form to provide details and any supporting documentation.

Our Review

Our team reviews the information and may ask for additional clarification.

Mediator Guidance

We help both parties reach common ground and identify potential solutions.

Step 3 – Arbitration

When It Applies

If mediation does not resolve the dispute, we may proceed with arbitration through an independent third party.

Binding Decision

Arbitration decisions are final and binding on both parties, subject to applicable law.

Timelines

We strive to resolve disputes quickly. Typical timelines are as follows:

Initial response within 2 business days
Mediation typically completed within 10 business days
Arbitration timelines vary based on case complexity

Escalation

If a dispute cannot be resolved through our platform process, parties may seek resolution through external legal channels or applicable regulatory bodies.

Finality

Arbitration decisions are binding, and our goal is to ensure fair, transparent outcomes for all users.

Start a Dispute